This Business Operations lesson will teach you some of the basic, but often underused concepts, necessary to operate a profitable home performance business. For home performance and weatherization work, we should provide a whole-house building science-based proposal or work order to every customer. 

The following topics will be covered: 

The customer pays for everything, so give them a good value.The difference between direct and indirect costs, and how they're related.How to make a profit on every product or service.

This lesson is approved for .33 BPI CEUs.

Effort hours: 1.0

This Business Operations lesson will teach you some of the basic, but often underused concepts, necessary to operate a profitable home performance business. For home performance and weatherization work, we should provide a whole-house building science-based proposal or work order to every customer. 

The following topics will be covered: 

The customer pays for everything, so give them a good value.The difference between direct and indirect costs, and how they're related.How to make a profit on every product or service.

This lesson is approved for .33 BPI CEUs.

Effort hours: 1.0


This Customer Service lesson we'll look at how to provide and understand the benefits of customer satisfaction, better communication, dealing with challenging customers, feedback, and continual improvement. Providing good customer service is likely one the most important factors in running a successful and profitable business. Without it a business may do well for a while, or simply sputter along, but eventually a business that treats their customers poorly will suffer.  

The following topics will be covered:

  • The benefits of customer satisfaction and better communication.
  • How to deal with challenging customers.
  • Using feedback to continually improve.

This lesson is approved for .23 BPI CEUs.

Effort hours: 0.7


This Sales Skills for Contractors lesson assumes that you're engaged in the building-performance contracting business as an owner or sales representative. Selling home performance contracting work is a skill that should be developed. 

The following topics will be covered:

  • The contracting business.
  • Branding, pricing, and costing.
  • The sales process.
  • Leads, first impressions, developing the work scope.
  • Products and benefits.
  • What customers buy, presentation of benefits, selling the features.

This lesson is approved for .50 BPI CEUs.

Effort hours: 1.5